Call us on: +44 207 294 7970 (personal clients) or +44 20 7294 7972 (business clients)


Exchange rates move all the time, and a lot can change in the space of a week, day or even an hour.

These are some of the questions we’re often asked. If your question isn’t answered here, please give us a call, you're never more than three rings away from a helpful voice.

The Times and Sunday Times is always looking out for its customers, and with WorldFirst being one of the UK’s leading and award-winning foreign exchange companies, it seemed like a good fit. Because WorldFirst offers great rates and service to both individuals and businesses, you could end up making significant savings. We wanted you to benefit, and that’s why Times Currency Services is powered by WorldFirst. Set up in 2004, they now have offices in London, Sydney, Hong Kong, Tokyo, Singapore and the US.

Because the exchange rate you get with Times Currency Services could be so much better than you’d get from your bank, that’s where the savings come in. You could save anywhere between 0.25% and 4% of the amount you’re transferring, compared to your bank, depending on the value of your transfer and the currency you’re sending.

Take the example of a client moving back to the UK from Canada who transferred CAD $560,000 into GBP at the 0.5232 rate we quoted them. They received GBP £293,009 from us, while their bank’s offer of 0.4929 would have meant they’d have got £16,968 less. Get in touch with us, and find out how much you could save compared to your bank.

We won’t hide anything from you. We’re completely transparent about our fees, and you’ll never get a nasty shock from us. There are no fees charged by us at all for private clients making personal transfers.

For personal clients, there are no fees when you make a transfer with Times Currency Services, compared with high street banks, who could charge you up to £40. We’ll also work with you to help you avoid receiving bank charges in most countries.

For business clients, we’ll agree a fee structure with you according to the volume of payments you’ll be making. These fees can range from £0 to £15 per transaction.

You can transact any amount over £1,000 or equivalent. You can make a transaction online or over the phone.

It can take as little as five minutes to sign up, provided you have all your documents ready. Once you’re signed up, it could take as little as an hour for you to make your first trade, but you're under no obligation to transact.

Here’s what you need to do:

Personal clients
Go online, and accept our terms and conditions, or do it by completing the paper copy. If you live in the UK (or in certain other countries), we can usually verify your identity electronically. If we can’t do this, we'll ask you for a copy of your passport or driving licence, plus a copy of a bank or credit card statement or utility bill sent to you in the last three months.

Corporate clients
Just sign our terms and conditions and return them, together with your Certificate of Incorporation or VAT registration. To make things easier, we can give you an online form which you can sign electronically. If your company doesn't have limited liability, you'll need to provide us with a copy of a company utility bill, plus a copy of the passport or driving licence of the individual who will be authorising transactions. As soon as we receive your documentation, we can open your corporate account on the same day.

Yes you can, provided you have an account set up with us. A lot of our clients find that they can save a lot of time by managing their currency transfers online.

Through Times Currency Services easy to use online platform, you can fix a rate and book a trade, manage payments and beneficiaries and view live statements whenever it suits you.

Times Currency Services is powered by WorldFirst UK Ltd, who are authorised by the Financial Conduct Authority as an electronic money institution. They have a 3A2 credit rating and fully comply with the UK's Electronic Money Regulations 2011, which ensures funds are appropriately safeguarded and segregated from business funds. If you would like a bank reference, don’t hesitate to get in touch, and we’ll provide you with one.

Here at Times Currency Services, we aim to provide the fastest available international payments. The exact amount of time it will take for your money to get to its destination will depend on a few things; the currency you're buying or sending, the bank account you’re sending to and the size of the transaction, but in general you can follow this guide.

Sterling, US dollars or euros
Once we’ve received your funds, we'll usually make the payment on the same day. It should arrive fully cleared at your bank on the same day, though it might take until the next working day for the beneficiary bank to credit your account.

Other currencies
From the time we receive your payment, please allow between one and four days for your funds to reach the recipient. The precise time will depend on the currency, so while Swedish Kroner could be done in a day, East Caribbean Dollars could take four.

If it's important that your funds arrive by a certain date, get in touch with us and we'll provide information and advice for the country you're sending funds to.

The exchange rate we will quote you will depend on the amount you’re looking to send, and when you want it to arrive.

The rates you'll usually see on currency converters will usually be based on the interbank rate – see the fourth question in our FAQs for more on this. No-one but high street banks such as Barclays, HSBC, Lloyds and RBS etc. are able to trade at these rates, but with Times Currency Services, we think we’ll get you closer to those rates than anyone else. It’s all because we take a smaller margin than the high street banks, and we’re able to pass that saving onto you in the form of a better exchange rate.

Rates quoted by us online
The rates you'll see quoted through our online system are linked to the live foreign exchange market, so when the markets are open, the rates will be constantly updating on our site. The rates will continue to fluctuate up until the moment you accept a rate and book your transaction. The foreign exchange markets are closed between 22:00 on Fridays and 20:15 on Sundays – during these times, the rate will not change, having been set at the end of Friday.

Yes, and fixing a rate can really help you budget. With what’s known as a forward contract, you can fix an exchange rate for up to three years in advance. There may be an initial deposit to pay, and if the rates move against you this might need to be topped up. A forward contract can come in useful if you need to pay the balance on an overseas property in six months' time, but you want to know straight away what the property will end up costing you. With a forward contract, you get the peace of mind from knowing that whatever happens, you have already agreed the exchange rate.
Yes, we are able to receive funds from an account that has a different name to your Times Currency Services account. However, to keep in line with anti-money laundering regulations, we will need to verify the source. Please get in touch, and we’ll be able to provide more information on this.

There are a number of benefits that you get when you use Times Currency Services rather than a bank or another currency broker.

First, there are the fees, which we’re completely upfront about – we don’t charge any fees at all for private clients making personal transfers. Then there’s our award-winning customer service – you get your own personal account manager, and we pick up every call in three rings. Plus, our best in class online platform makes it easy to manage your international payments online, whenever it suits you.

With Times Currency Services, we’re confident you’ll love the way we take the stress out of the whole process.

Europe – IBAN and SWIFT
Canada – SWIFT and Transit code
Australia – SWIFT or BSB code
New Zealand – 6 digit bank code and SWIFT
USA – ABA routing number or SWIFT
UK – account number and sort code or SWIFT and IBAN
India – SWIFT and IFSC number
China – SWIFT
Mexico – Clabe no. and SWIFT

For information on other countries, contact us.

Here at Times Currency Services, we do everything we can to make sure every client has a great experience when they use us, and that every transaction is as easy as possible. However, if you are dissatisfied in any way with how your transaction went or with the service you received from us, please let us know. Every single piece of feedback we get – both good and bad - is appreciated, and is really useful in improving our service going forward.